Frequently Asked Questions

Visit the Gift Card Directory to search over 9,000 locations that accept the Spa & Wellness Gift Card.

All purchased gift cards never expire.

However, Bonus eGift Cards or Promotional eGift Cards do expire. Expiration date will be noted on the bottom of the eGift Card.

Cards can be used towards thousands of spa and wellness services. Please visit our Gift Card Directory to find a location and view their services, offers or promotions within their listing.

Bonus eGift Cards or Promotional eGift Cards are special cards that are acquired in promotional offer. Please note, bonus eGift Cards have a varying expiration date depending on the offer. This will always be notated at the end of the eGift Card print out.

No, you do NOT need to activate your Gift Card/eGift Card. Bring it directly to the spa and use it for payment.

Gift Card/eGift Cards cannot be returned, refunded or reloaded.

Gift Cards/eGift Cards are valid year-round.

Please call us at 212.352.8098 between 10:30am – 6:30pm EST and we will do our best to help you.

All Gift Cards/eGift Cards are valid for full or partial balance usage. Once used, remaining balance, if any, shall remain on card until the full value of the card is depleted.

Standard volume discounts are not offered. If you are interested in forming a long-term partnership with us and learning more about discounts please contact our corporate gifting team at

Custom messages are available for all of our Digital Gift Card orders. Please contact our sales team to inquire about messaging for physical card orders.

We accept Visa, Mastercard, American Express, and Discover. Check payments are available but will require contact with a sales support representative. Payment is due before the order is processed and fulfilled.